Chuck Klucka - Allergy and Asthma - Phone Calls and Emergencies

Phone Calls and Emergencies:

If you have a true emergency, it is best to call 911, or to go to the nearest emergency room where the physician on duty will begin treatment and call me.

If urgent problems, please call the office for instructions. If it is after hours or on weekends, please call the same office number. It will be transferred to our answering service, and we will take your number and locate us or the allergist on call, and I, or they, will return your call as soon as possible. The answering service is always available for urgent calls, 24 hours a day, seven days a week, all year, if the office is closed.

For non-urgent matters or for prescription refills, we ask that you plan ahead and call during office hours.
The answering service cannot forward those types of calls to us. We ask that you allow 24 hours for prescriptions refills to be called in. If you are overdue for, or have missed a scheduled appointment, our policy is to have you make an appointment and see me before we can refill your medication.

Please call the office if you have any questions regarding your condition, medication or treatment. Our assistants are specifically trained to answer your questions, arrange prescription refills, etc. If you need to speak to us personally, we will return your call the same day, when conditions permit. Many diseases have similar symptoms, so if you developed a complication or a new problem, please understand there may be a need for a re-examination in the office.